SHIPPING & RETURNS
SHIPPING POLICY
At Dixie Engraving, we are dedicated to providing exceptional service and ensuring that your orders are delivered to you promptly. Here's what you need to know about our shipping policy:
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Processing Time: Orders for pre-made items typically require 1-3 business days for processing before they are ready for shipment. However, please note that custom-engraved items may require additional processing time. Due to the personalized nature of these items, custom engraving orders may take 10-20 business days for processing before they are ready to be shipped.
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Shipping Methods: We offer various shipping options to accommodate your needs, including standard shipping, expedited shipping, and international shipping. Shipping costs and delivery times may vary depending on the selected shipping method and destination.
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Delivery Times: Once your order has been processed and shipped, delivery times will depend on the shipping method chosen and the destination address. Please refer to the estimated delivery times provided during checkout for more information.
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Order Tracking: Once your order has shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery online.
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Shipping Restrictions: Some products may be subject to shipping restrictions or additional handling fees due to their size, weight, or contents. Any applicable restrictions or fees will be clearly stated during the checkout process.
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International Shipping: For international orders, please note that additional customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the shipping cost.
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Shipping Damage or Loss: In the rare event that your order is damaged or lost during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.
If you have any questions or concerns about our shipping policy, please feel free to contact us. We're here to help make your shopping experience as smooth and enjoyable as possible.
RETURN & EXCHANGE POLICY
At Dixie Engraving, we want you to be completely satisfied with your purchase. Here's what you need to know about our return policy:
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Returns and Exchanges: We accept returns and exchanges within 30 days of the original purchase date for standard items. However, please note that custom-engraved items are non-returnable unless there are technical errors on our end.
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Return Process: To initiate a return or exchange, please contact our customer service team to obtain a return authorization (RA) number. Returns made without an RA number will not be accepted. Once you have received your RA number, please securely package the item(s) and include the RA number on the return label. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
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Refunds: Refunds will be issued to the original form of payment within 5-7 business days of receiving the returned item(s). Please note that shipping costs are non-refundable, and a restocking fee may apply to certain returns.
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and offer a replacement or refund, depending on your preference.
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Custom Engraved Items: Custom engraved items are non-returnable unless there are technical errors on our end. We carefully review all custom orders to ensure accuracy and quality before shipment. If you believe there is a technical error with your custom engraved item, please contact us, and we will work with you to resolve the issue.
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Gift Returns: If you received an item as a gift and would like to return or exchange it, please contact our customer service team for assistance. We will work with you to find a solution that meets your needs.
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Additional Information: Some exclusions may apply to our return policy, such as clearance or final sale items. Any applicable exclusions will be clearly stated at the time of purchase.
If you have any questions or concerns about our return policy, please don't hesitate to contact us. We're here to help make your shopping experience as enjoyable as possible.
