TERMS & CONDITIONS
CUSTOMER CARE
At Dixie Engraving LLC, we are committed to providing exceptional service and support to our valued customers. Here's what you need to know about our customer care policies:
Contact Us:
If you have any questions, concerns, or feedback about our products or services, please don't hesitate to reach out to us. You can contact our customer care team via email at Dixie.Engraving@gmail.com. We strive to respond to all inquiries promptly and provide you with the assistance you need.
Order Assistance:
If you need assistance with an existing order, such as tracking information, order status updates, or changes to your order, please contact our customer care team, and we'll be happy to help. Please have your order number ready to expedite the process.
Returns and Exchanges:
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our Return Policy for information on how to initiate a return or exchange. Our goal is to ensure that you have a positive shopping experience with Dixie Engraving LLC.
Feedback and Suggestions:
We value your feedback and suggestions as they help us improve our products and services.
If you have any comments or ideas you'd like to share with us, please don't hesitate to reach out. Your input is important to us, and we appreciate your support.
WHOLESALE INQUIRIES
If you're interested in carrying Dixie Engraving LLC products in your retail store or partnering with us for wholesale opportunities, we'd love to hear from you. Here's how to get in touch:
Wholesale Inquiries:
For wholesale inquiries, bulk orders, or partnership opportunities, please contact our wholesale team via email at Dixie.Engraving@gmail.com. We welcome the opportunity to discuss potential collaborations and explore how we can work together to meet your needs.
Product Catalog:
To request a wholesale product catalog or pricing information, please reach out to our wholesale team, and we'll be happy to provide you with the necessary details. Our product catalog features a wide range of handcrafted engraved items suitable for retail environments.
Customization Options:
In addition to our standard product offerings, we also offer customization options for wholesale orders. Whether you're interested in adding your logo, branding, or unique designs to our products, we can work with you to create custom solutions that align with your brand and vision.
Benefits of Partnering with Us:
Partnering with Dixie Engraving LLC for your wholesale needs offers several benefits, including high-quality products, competitive pricing, and personalized customer service. We're committed to building long-term relationships with our wholesale partners and supporting your success in the marketplace.
PRIVACY & SAFETY
At Dixie Engraving LLC, we take your privacy and safety seriously. Here's how we protect your personal information and ensure a secure shopping experience:
Data Protection:
We are committed to protecting the privacy and security of your personal information. Any personal data collected through our website is used solely for the purpose of processing your orders, providing customer support, and improving our services. We do not sell or share your information with third parties without your consent. Our data practices are in compliance with the laws and regulations of the state of Utah.
Secure Transactions:
We use industry-standard encryption technology to ensure that your online transactions are safe and secure. When you place an order through our website, your payment information is encrypted and transmitted securely to prevent unauthorized access.
Cookie Policy:
Our website uses cookies to enhance your browsing experience and improve the functionality of our site. By continuing to use our website, you consent to the use of cookies in accordance with our Cookie Policy. You can adjust your cookie preferences in your browser settings.
Child Safety:
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from individuals under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly remove the information from our records.
Links to Third-Party Sites:
Our website may contain links to third-party websites for your convenience. However, we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Updates to Privacy Policy:
We reserve the right to update or modify our Privacy Policy at any time. Any changes to our Privacy Policy will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review our Privacy Policy periodically for any updates or changes.
If you have any questions or concerns about our privacy and safety practices, please contact us at Dixie.Engraving@gmail.com.
PAYMENT METHODS
Credit / Debit Cards, PAYPAL, & Offline Payments
